Terms of Service

These Terms of Service (“Terms”) apply to all purchases made through the Auriviya website. By placing an order with us, you agree to these Terms. If you have any questions, please contact us at support@auriviya.com.

1. Product Information

We make every effort to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occur. Product colors may vary slightly due to monitor settings or photography lighting.

2. Ordering and Payment

Orders are processed after full payment is received. Available payment methods may vary depending on your location. Customers are responsible for verifying which payment methods are available to them.

3. Processing and Shipping

Processing time: 1-3 business days
Shipping time: 3-7 business days (depending on your location)
All items are shipped directly from our fulfillment partner in China.

Please note that international shipments may be subject to customs duties, import taxes, or delays outside our control.

4. Returns and Cancellations

Please refer to our Return Policy for detailed information on returns, refunds, and cancellations.

5. Liability

Auriviya is not responsible for loss or damage during shipping if tracking indicates the package was delivered to the address provided at checkout.
Customers are responsible for providing an accurate shipping address.
Any address errors must be reported within 24 hours of placing the order.

6. Intellectual Property

All content on the website, including text, images, logos, and designs, is the property of Auriviya and may not be used without written permission.

7. Complaints

Complaints can be submitted in writing to support@auriviya.com. We aim to respond within 5 business days.

8. Governing Law

These Terms are governed by the laws of the United States. Any disputes will be subject to the jurisdiction of courts in the United States.